Work Experience

NEXTGEN oSpace

Sydney, New South Wales, Australia · Hybrid · Full-time · 2 yrs 1 mo

Data Management Specialist, APAC & NAMER - Accounts Prioritisation & CRM Automation

Jul 2024Present (11 mos)

Responsibilities:

• Implemented innovative processes for account prioritization with accuracy and scalability. • Automated CRM workflows to ensure data quality in complex sales and marketing processes. • Built a team supporting revenue expansion to North America.
Skills: HubSpot · Leadership · Node.js · Customer Relationship Management (CRM) · Microsoft Power Query · Reporting & Analysis · Workflow Management

Data Management Specialist, APAC - Lead Generation

May 2023Jun 2024 (1 yr 2 mos)

Responsibilities:

Navigate complex databases, enhance data quality & quantity, establish relationships between diverse data categories. • Complete migration from old CRM system to Hubspot. • Lead AI projects in research & analytics.
Skills: Analytical Skills · HubSpot · Microsoft Excel · Databases · Customer Relationship Management (CRM)

Dan Phuong Highschool

Remote · Self-employed

Social Media Manager

Apr 2022Present (3 yrs 2 mos)

Foundry

Sydney, New South Wales, Australia · Hybrid · Full-time

Data Team Lead - ANZ & KR

Apr 2022Apr 2023 (1 yr 1 mo)

Responsibilities:

Manage and coordinate 200M+ global B2B records for lead generation campaigns. • Build and lead a team of 10 data reps to support the delivery of 200 programs monthly and execute data processes. • Automate systems that tracks daily tasks and fulfils the mission and the goals of the team efficiently and effectively.
Skills: Jira · Analytical Skills · Leadership · Microsoft Excel · Microsoft Power Automate

Selling Simplified

Sydney, New South Wales, Australia · Hybrid · Full-time · 1 yr 8 mos

Senior Operations Coordinator

Dec 2021Apr 2023 (1 yr 5 mos)

Responsibilities:

Accelerate advertising campaigns' delivery by 70% by advanced operational methods. • Provide support on overall lead generation operations to enhance efficiency and quality which further raises in customer satisfaction and customer retention. • Provide assistance to delivery, sales and marketing departments in managing clients.
Skills: Jira · Analytical Skills · Microsoft Excel

Operations Coordinator

Sep 2021Nov 2021 (3 mos)

Responsibilities:

Coordinate advertising campaigns using optimized tactics and strategy with millions dollars revenue. • Cover 15% of the campaign allocation of the APAC region. • Conduct extensive research and analysis based on client requirements to effectively target the audience.
Skills: Jira · Analytical Skills · Microsoft Excel

Naritas

Sydney, New South Wales, Australia · Hybrid · Internship

Research & Development

Aug 2020Jan 2021 (6 mos)

Responsibilities:

Extensive research covering various Financial Technology: Blockchain Technology, Ethereum 2.0, Decentralized Finance. • Perform research on AWS and related topics: System Database & Network Securities. • Manage projects on Jira management software and handle documenting tools: Confluence, Paperpile.
Skills: Jira

Volunteer For Education

Hanoi, Hanoi, Vietnam · On-site · Part-time

Marketing & International Relations

May 2019Aug 2019 (4 mos)

Responsibilities:

Generate content for digital campaigns (posts, ads, landing pages...) with a result of 75% raise in customer engagement. • Handle various Adobe media editors: Illustrator, Premiere Pro, After Effect, Photoshop. • Manage other projects on app-designing and prototyping platforms such as Adobe XD, Zeplin, Figma; and model-building software such as Sketchup.

Oxfordcaps

Singapore · On-site · Full-time

Operational & Designing Associate

Oct 2017Jul 2018 (10 mos)

Responsibilities:

Research and shortlist suitable housing inventories for company’s acquisition with the results of over 50 successful deals, earning around SGD 200,000 in revenue every month; • Responsible for the properties’ photos and videos for asset acquisition process. • Travel and reach out to more than 50 real estate brokers every week for asset acquisition during peak season. • Co-ordinate and assist the CEO to work on accounting and marketing project. • Manage to work on some media editor such as Adobe Lightroom, Premiere Pro, Illustrator.