Work Experience
NEXTGEN oSpace
Sydney, New South Wales, Australia · Hybrid · Full-time · 2 yrs 1 mo
Data Management Specialist, APAC & NAMER - Accounts Prioritisation & CRM Automation
Jul 2024 – Present (11 mos)
Responsibilities:
• Implemented innovative processes for account prioritization with accuracy and scalability.
• Automated CRM workflows to ensure data quality in complex sales and marketing processes.
• Built a team supporting revenue expansion to North America.
Skills: HubSpot · Leadership · Node.js · Customer Relationship Management (CRM) · Microsoft Power Query · Reporting & Analysis · Workflow Management
Data Management Specialist, APAC - Lead Generation
May 2023 – Jun 2024 (1 yr 2 mos)
Responsibilities:
Navigate complex databases, enhance data quality & quantity, establish relationships between diverse data categories.
• Complete migration from old CRM system to Hubspot.
• Lead AI projects in research & analytics.
Skills: Analytical Skills · HubSpot · Microsoft Excel · Databases · Customer Relationship Management (CRM)
Dan Phuong Highschool
Remote · Self-employed
Social Media Manager
Apr 2022 – Present (3 yrs 2 mos)
Foundry
Sydney, New South Wales, Australia · Hybrid · Full-time
Data Team Lead - ANZ & KR
Apr 2022 – Apr 2023 (1 yr 1 mo)
Responsibilities:
Manage and coordinate 200M+ global B2B records for lead generation campaigns.
• Build and lead a team of 10 data reps to support the delivery of 200 programs monthly and execute data processes.
• Automate systems that tracks daily tasks and fulfils the mission and the goals of the team efficiently and effectively.
Skills: Jira · Analytical Skills · Leadership · Microsoft Excel · Microsoft Power Automate
Selling Simplified
Sydney, New South Wales, Australia · Hybrid · Full-time · 1 yr 8 mos
Senior Operations Coordinator
Dec 2021 – Apr 2023 (1 yr 5 mos)
Responsibilities:
Accelerate advertising campaigns' delivery by 70% by advanced operational methods.
• Provide support on overall lead generation operations to enhance efficiency and quality which further raises in customer satisfaction and customer retention.
• Provide assistance to delivery, sales and marketing departments in managing clients.
Skills: Jira · Analytical Skills · Microsoft Excel
Operations Coordinator
Sep 2021 – Nov 2021 (3 mos)
Responsibilities:
Coordinate advertising campaigns using optimized tactics and strategy with millions dollars revenue.
• Cover 15% of the campaign allocation of the APAC region.
• Conduct extensive research and analysis based on client requirements to effectively target the audience.
Skills: Jira · Analytical Skills · Microsoft Excel
Naritas
Sydney, New South Wales, Australia · Hybrid · Internship
Research & Development
Aug 2020 – Jan 2021 (6 mos)
Responsibilities:
Extensive research covering various Financial Technology: Blockchain Technology, Ethereum 2.0, Decentralized Finance.
• Perform research on AWS and related topics: System Database & Network Securities.
• Manage projects on Jira management software and handle documenting tools: Confluence, Paperpile.
Skills: Jira
Volunteer For Education
Hanoi, Hanoi, Vietnam · On-site · Part-time
Marketing & International Relations
May 2019 – Aug 2019 (4 mos)
Responsibilities:
Generate content for digital campaigns (posts, ads, landing pages...) with a result of 75% raise in customer engagement.
• Handle various Adobe media editors: Illustrator, Premiere Pro, After Effect, Photoshop.
• Manage other projects on app-designing and prototyping platforms such as Adobe XD, Zeplin, Figma; and model-building software such as Sketchup.
Oxfordcaps
Singapore · On-site · Full-time
Operational & Designing Associate
Oct 2017 – Jul 2018 (10 mos)
Responsibilities:
Research and shortlist suitable housing inventories for company’s acquisition with the results of over 50 successful deals, earning around SGD 200,000 in revenue every month;
• Responsible for the properties’ photos and videos for asset acquisition process.
• Travel and reach out to more than 50 real estate brokers every week for asset acquisition during peak season.
• Co-ordinate and assist the CEO to work on accounting and marketing project.
• Manage to work on some media editor such as Adobe Lightroom, Premiere Pro, Illustrator.